Phone: 1300 272 736
Tresillian Virtual Residential Parenting Service
Guidance for Parents
Having a new baby is a huge change to your life. There may be times you are feeling stressed or overwhelmed, but support is available. We are here to help you talk about your parenting concerns and try out new ways to support your child’s needs.
The Tresillian Virtual Residential Parenting Service is a free 5-day, 4-night service. Over the five days that you are enrolled in this service, you can speak with a Tresillian child and family nurse, GP, psychologist and social worker who work in partnership with you to help make sense of your child’s crying, sleep, feeding and behaviour. There will be planned sessions every day and 24-hour parenting support if you need to contact a nurse outside of these sessions. This service is accessed on your own device at home.
We aim to help you build a positive relationship with your child, giving you confidence and reassurance as you progress through your parenting journey. We can also support you with your own emotional well-being.
Your Referral to Tresillian VRPS
The Tresillian Virtual Residential Parenting Service is a confidential service funded by NSW Health. The service uses the NSW Health secure myVirtualCare platform. You are required to have reliable internet and your own personal device (preferable laptops and iPads/tablets) to access the service.
The Tresillian Virtual Residential Parenting Service admission is for 5-days, 4-nights. Some sessions during the admission are at fixed times and others are more flexible. Speak to your child and family nurse to work out a schedule that suits your needs and family routines. You can contact the VRPS team at any time (day or night) during your 5-day period to discuss any issues.
The service is flexible and works with you and your family on your goals. We welcome spouses/partners and other caregivers to join the sessions.
For a referral to Tresillian Virtual Residential Parenting Service talk to your GP or Child and Family Health Nurse or to self-refer, call the Tresillian’s Parent’s Help Line on 1300 272 736, open 7 days, 7am-11pm.
An example week with VRPS
Starts with a 1 to 1.5 hour one-to-one virtual meeting with your Tresillian child and family nurse. The nurse will complete assessments and talk about your goals. From there, you can set up more sessions with the nurse for that day. We aim to meet with you at least twice each day. You can also call the nurse outside of your scheduled sessions for extra support as needed.
Days 2 - 4
Each morning starts with a one-to-one virtual meeting with the nurse. You will meet with our GP for a 30–45-minute consultation. If necessary, you will have the opportunity to connect with a counsellor.
You will have your last one-to-one virtual meeting with the nurse to finalise your discharge plan to assist with continuing with your parenting choices. Discharge will occur by 10:00am.
Parenting support at Tresillian
An Unsettled Baby
Is baby often unsettled? For advice or to ask about our services, call the Tresillian’s Parent’s Help Line on 1300 272 736
Join a Tresillian Parenting Course! Registration is FREE. Face to face and Telehealth Virtual options are available.
Are you a local Health Professional working with families? You’re welcome to visit our Family Care Centre for a guided tour and meet the team to learn more about our referral services for parents and babies. Email the Nurse Unit Manager at Denise.McCann@health.nsw.gov.au