FREE Parent's Help Line
Tresillian - It's in our nature to nurture
Health Professionals FAQ's


Health Professional FAQ's

  • Practical guidance and support on baby’s sleep and settling
  • Breastfeeding or bottle-feeding 
  • Toddler behaviour
  • Parental emotional health and wellbeing
  • Fill out our Make A Referral Form
  • It takes as little as 5 minutes to complete
  • Clear intuitive layout
  • Tresillian matches the needs of the family with the most appropriate service
  • Immediate, reliable lodgement
  • Processing streamlined via a single intake point 
  • Tresillian aims to be in contact with your client within 3 working days to guide you through the admission process 
  • You will receive a comprehensive discharge summary

 By providing a detailed history, you will help us to achieve the best outcome for each family.

  • The cost of Tresillian Day Services/consultations are covered by Medicare
  • 4-night/5-day Residential Stays are covered by Medicare or the family’s private health fund. If both parents stay overnight one parent is a boarder and an accommodation/meals charge will apply of around $56 per day.

Tresillian Day services can be accessed in the following ways:

  • The family can visit a Tresillian Centre for FREE two-hour consultation with a Tresillian Nurse
  • An online Telehealth appointment can be arranged for a FREE two-hour consultation with a Tresillian Nurse
  • Parent Groups – FREE one hour parent education groups are facilitated by Tresillian Nurses in Tresillian Centres, in the Community and virtually on topics such as ‘Supporting Sleep in your baby’; the ‘Circle of Security’, ‘Emotional Wellbeing’ and ’Getting to Know You’.  Courses are advertised on the Tresillian website at
  • Metro Sydney, NSW: Nepean, Wollstonecraft, Canterbury
  • *Regional NSW: Armidale, Broken Hill, Coffs Harbour, Cowra, Dubbo, Grafton, Griffith, Goulburn, Lismore, Moruya, Muswellbrook, Queanbeyan, Taree, Wagga Wagga
  • Victoria: Albury Wodonga
  • ACT: Tresillian QEII Family Centre, Curtin
  • Tresillian 2U Mobile Van Services visit towns in and around Bathurst, Inverell, Mid North Coast, Tweed, Queanbeyan, Eurobodalla.
    *Aboriginal Health Workers are available at some Centres.

Tresillian has four residential Centres in New South Wales at Canterbury, Nepean, Wollstonecraft and Macksville.  These can be accessed by parents living across the state who have a referral from their health professional.  Tresillian also operates the QEII Family Centre in Curtin, ACT.

Family’s live in at a Tresillian Centre for a 4-night/5 day period and are supported with parenting issues such as a baby who is nightwaking, toddler behaviour challenges or parental stress and anxiety.

Metro Sydney, NSW: Tresillian Nepean, Wollstonecraft & Canterbury 
ACT: Tresillian QEII Family Centre, Curtin 
Regional NSW: Macksville Family Care Centre

Yes.  Parents with a concern about their baby can call the Tresillian Parent’s Help Line on FREECALL 1300 272 736. A registered nurse will offer advice and recommend the most appropriate Tresillian service to meet the needs of the family. 

Health Professionals may also advise parents that they have the option of self referral. To Self Refer, parents can visit the Tresillian website at and complete the short online contact form. A Tresillian Nurse will call them back within 72 hours to discuss the best service for their needs.